Legal document

Terms and Conditions

Last updated: July 14, 2026

1. Acceptance and parties

By creating a Reback account, the user (the end customer of the cashback program) agrees to be bound by these Terms. Reback is operated by AndEvo Tech, domiciled in Ecuador.

2. Service description

Reback is a loyalty platform based on digital cashback. Users receive a digital card in Apple Wallet or Google Wallet, with a unique signed QR code, and can accrue and redeem cashback at affiliated merchants. The card receives direct notifications from the merchant (cashback credited, redemptions, balance about to expire, and promotions). The cashback percentage, redemption conditions, and balance validity are set by each merchant and may change.

3. Registration and account

To use the service you must provide truthful, complete, and up-to-date information. You are responsible for keeping your credentials confidential. Only one account per person is allowed; registering with false information may result in permanent cancellation.

4. QR code

Upon registering you will receive a unique, non-transferable QR code, which is the means to credit and redeem cashback. You must not share it with third parties. Misuse may result in account suspension.

5. Balances and redemption

The cashback balance has no direct monetary value and can only be redeemed at affiliated merchants. Balances are not transferable between users nor redeemable for cash. They may have an expiration date according to the affiliated merchant’s policies.

6. Privacy and personal data

We collect and process your personal data (name, email, phone, national ID) in order to provide the service, send related communications, and comply with legal obligations. Your data will not be sold to third parties. See our Privacy Policy for more details.

7. Notifications

By registering you agree to receive notifications related to your cashback activity. You can disable them at any time from your device or account settings.

8. Modifications

We may modify these terms at any time. We will notify you of significant changes by email. Continued use of the platform after the notice constitutes acceptance.

9. Limitation of liability

The platform is provided "as is". We are not liable for balance losses arising from affiliated merchants closing, changes to their cashback policies, or unauthorized use of your account.

10. Contact

For questions about these Terms, write to us at contacto@andevotech.com.

Merchants — Service subscription

The following conditions apply to merchants that subscribe to a plan on the Reback platform, including the cancellation, return, and refund policies.

11. Affiliated merchants — Platform access

Articles 11 through 16 apply to merchants (individuals or legal entities) that contract the Reback service to run a cashback program for their customers. By completing checkout and subscribing to a plan, the merchant expressly accepts the conditions described in this section.

12. Plans and billing

Reback offers two paid plans —Lite and Plus—, each available with monthly or annual billing (annual billing includes a discount over the monthly rate). The Lite plan includes up to 500 customers and one collaborator; the Plus plan includes unlimited customers, up to 2 branches, and advanced features. New merchants get a 14-day free trial, with no credit card required, after which they must subscribe to a plan to keep operating. The amount payable is shown at checkout and includes the taxes applicable according to the billing country (15% VAT in Ecuador; 0% for customers outside Ecuador as an export of services). Payment can be made by bank transfer or through a third-party payment gateway; in the latter case, processing, card data security, and the specific transaction conditions are subject to the corresponding provider’s terms. For bank transfers, the subscription is activated within a maximum of 24 business hours after the deposit is verified; for gateway payments, activation is immediate once the transaction is confirmed. The subscription renews automatically at the end of the contracted period, unless the merchant requests cancellation at least 5 business days in advance.

13. Subscription cancellation

The merchant may cancel the subscription at any time by writing to pagos@andevotech.com, stating its legal name and tax ID (RUC). Cancellation takes effect at the end of the current billing period; the merchant keeps access to its plan until that date at no additional charge. Upon expiration, and since there is no permanent free plan, the account will be suspended (no access to the dashboard and no cashback crediting) until the merchant subscribes to a plan again. Account data is retained during that period to allow reactivation.

Monthly subscription: cancellation must be requested at least 5 business days before the monthly renewal date. Requests received after that deadline take effect at the end of the following month.

Annual subscription: cancellation must be requested at least 15 business days before the annual renewal date. If the request arrives after that deadline and the renewal has already been processed, no refund will be issued for the new period; if it has not yet been processed, the renewal will be stopped and access will continue until the end of the current period.

14. Refund policy

Because payments are made by bank transfer and plan activation is handled manually, Reback does not issue refunds for partially used subscription periods. Exception: if the plan was not activated within the maximum of 24 business hours from deposit confirmation, the merchant may request a full refund by writing to pagos@andevotech.com within 5 business days of the transfer. We will review each case and, if the refund is warranted, we will process it within 10 business days by bank transfer to the same source of payment.

15. Suspension and termination

Reback may suspend or terminate a merchant’s access in the event of: fraudulent use of the platform, breach of these Terms, or repeated non-payment. In case of termination due to a breach attributable to the merchant, no refunds apply. In case of termination by Reback’s unilateral decision without cause attributable to the merchant, the proportional value of the unused period will be refunded.

16. Changes to the service and prices

Reback may update plan prices. Price changes will be notified at least 30 days in advance by email to the registered billing address. If the merchant does not agree with the new prices, it may cancel its subscription before the renewal date and the new amounts will not apply.